Customer Service

Shipping destinations and shipping costs

Finom lights shipping costs are based on destination country and type of product ordered (pendant or floor light).

Destination countryOne pendant deliveryOne floor light deliveryDelivery cost for additional lights
Finland15 €15 €add 20% for each additional light
Estonia43 €43 €add 20% for each additional light
Denmark, Latvia, Lithuania, Germany, the Netherlands, Poland 54 €54 €add 20% for each additional light
Austria, Belgium, Bulgaria, Czech republic, France, Hungary, Luxembourg, Portugal, Romania, Spain, Sweden 68 €68 €add 20% for each additional light
Ireland, Italy, Slovenia, United Kingdom (UK)85 €85 €add 20% for each additional light
United States (USA)106 €406 €add 20% for each additional pendant
add 30% for each additional floor light

If you are looking to buy more than three lights, please contact us at info@finomlights.com and we will get back to you with a custom price for your order.

If your country is not on the list, please contact us at info@finomlights.com and we will get back to you with the shipping costs for your order.

Delivery times

The lights will ship within a week of placing an order (allow two weeks for the black lights). After your order has been shipped, we will send you a tracking code for the delivery.

Payment options

Currently, we accept PayPal Express Checkout. Let us know if you want to see other forms of payment as well!

Contact information

Questions? Please email us at info@finomlights.com

Contact address for returns: Innoite Oy, JHC, Hirsalantie 11, 02400 Kirkkonummi, Finland. (Please email us first!)

Returns

We have a right to return period of 30 days for unused products.

Returns within Finland: Customer returns and repair deliveries within Finland must always be sent using Posti’s free customer returns service. The return must be sent as a parcel, since there is no delivery tracking available for letters.The customer is obligated to keep necessary copies of return documents. A parcel tracking code received from Posti’s customer service is the only method of verifying that the parcel has been sent.

Returns from outside Finland:  The customer pays for all return and repair costs for returns sent from outside Finland. Please contact us by email before sending returns/repair deliveries from outside Finland!

It is the sender’s responsibility to pack the return appropriately. The products should be carefully packed to avoid damaged during transit. At least 5cm of padding should be placed around the products.We are not liable for damages caused to returns which are packed carelessly or in contrast with the terms of agreement. The customer will be charged for costs which arise due to a fault on part of the customer.